Shipping policy
- You may enjoy free delivery service to your specified address when your order satisfies our minimum purchase amount at HK$350 at our Online Store (as specified under your invoice). For purchase amount below HK$350, a delivery charge of HK$30 shall apply (for individual order below 3 kg; and higher delivery charge will be imposed for order of 3 kg or above) .
- Delivery service is only available at addresses located in [Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan]. Delivery schedule or delivery service coverage may vary for remote areas, should you have any inquiry about delivery, please feel free to contact us through onlinestorhk@coffee-concepts.com
- For successful orders placed at our Online Store and confirmed by us via email, the estimated time for delivery to your specified delivery address will be made within [7 to 10] working days (except Sundays and public holidays).
- Delivery service is not available at restricted areas.
- After your order has been accepted, we will confirm with you about the expected delivery date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery.
- In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above, red or black rainstorm signal, we will contact you to reschedule the delivery.
- If you fail to receive your ordered products upon the first delivery or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).
- All expected delivery dates are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
- In case of any dispute, our determination shall be final.